FAQs

Question

How long will it take to receive my order?

Answer

Express domestic shipping is 2-3 days, international express shipping is 5-7 days. Normal standard postage domestic is 5-7 days, international up to 14 days.

Question

What should I do if my order does not arrive?

Answer

1. Check tracking. 2. Check postage delivery times. 3. Call or email Rosemaca.

Question

How long do your products last?

Answer

3-6 months.

Question

How long will it take to receive my order if I get custom designs?

Answer

Depending on whether it is domestic or international usually within 14-21 days.

Question

Are there extra charges for customisation?

Answer

Yes, usually. Depending on the size of the order.

Question

Are there discounts for bulk orders?

Answer

Yes. We have set prices for different size bulk orders. We do custom bulk orders also.

Question

Will the line and fender covers protect my yacht from scuff marks and scratches?

Answer

Yes. The products are designed to stop the fenders and ropes/lines from scratching the yacht.